USER DATA DELETION POLICY

KC Game

Effective Date: October 10, 2026
Last Updated: October 10, 2026

1. INTRODUCTION

At KC Game ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information.

This User Data Deletion Policy explains how users can request the deletion of personal information collected or processed through mobile games, applications, websites, and related services developed or published by KC Game (collectively referred to as the "Services").

This policy applies to all KC Game games and applications available on Google Play Store, Apple App Store, and other supported platforms, unless a specific application provides a separate data deletion policy.

We are committed to handling data deletion requests transparently and in accordance with applicable privacy laws and platform requirements.

2. TYPES OF DATA WE MAY COLLECT

Depending on the game, its features, and the third-party services integrated into it, we may collect or process certain categories of information.

2.1. Device and Technical Information

• Device type, model, and manufacturer.
• Operating system and application version.
• Internet Protocol (IP) address.
• Device and application identifiers.
• Advertising identifiers, where available and permitted.
• Network and diagnostic information.
• Application crash reports and performance data.

2.2. Gameplay and Usage Information

• Game installation and launch events.
• Gameplay sessions and duration.
• Level progression and achievements.
• In-game interactions and events.
• Application usage and engagement data.
• Virtual rewards and gameplay preferences.

2.3. Advertising and Analytics Information

Some of our games use third-party services, including:

• Google AdMob.
• Google Firebase.
• AppsFlyer.

Depending on the implementation, these services may process advertising identifiers, installation events, advertising interactions, analytics events, device information, and attribution data.

Not every third-party service is used in every KC Game application.

2.4. Information Provided by Users

When users contact us or use optional account-related features, we may process:

• Email addresses.
• Usernames or player identifiers.
• Support requests and messages.
• Other information voluntarily provided by users.

3. YOUR RIGHT TO REQUEST DATA DELETION

We respect your right to request the deletion of personal information associated with your use of our Services.

Depending on applicable law, you may have the right to:

• Request deletion of personal information we hold about you.
• Request deletion of a registered game account, where applicable.
• Request information about data retained after deletion.
• Withdraw consent for certain processing activities.
• Request restriction of certain data processing activities.

We will review and process verified requests in accordance with applicable legal requirements.

4. HOW TO REQUEST USER DATA DELETION

Users can request deletion of eligible personal information by following the steps below.

Step 1: Contact KC Game

Send an email to:

mochigames.coltd@gmail.com

Step 2: Use the Following Email Subject

User Data Deletion Request – KC Game

Step 3: Provide Relevant Information

Please include:

• Name of the game or application.
• Device platform (Android or iOS).
• A brief description of your deletion request.
• Your player ID or account ID, if applicable and available.
• Any additional information reasonably necessary to locate the relevant data.

Please do not provide passwords, government identification documents, or sensitive personal information unless specifically requested through a secure verification process.

Step 4: Request Verification

We may request additional information reasonably necessary to verify your identity, confirm your authority to make the request, or identify relevant records.

We will only request information appropriate and necessary for these purposes.

Step 5: Data Deletion Processing

Once a request has been verified and the relevant data has been identified, we will delete or anonymize eligible personal information under our control, subject to applicable legal requirements and permitted exceptions.

Where required, we will take reasonable steps to communicate applicable deletion requests to relevant service providers.

5. GAMES WITHOUT USER ACCOUNTS

Some KC Game games do not require account registration or user login.

For these games:

• Users can play without creating a registered account.
• Gameplay progress may be stored locally on the device.
• Certain technical, analytics, advertising, or attribution information may be processed by integrated third-party services.
• Users may request deletion of eligible personal information by contacting KC Game.

Because no registered account exists, we may need additional non-sensitive technical information to locate relevant records.

In some cases, we may be unable to identify a particular individual's information from anonymous or aggregated data.

We will explain relevant limitations where appropriate.

6. GAMES WITH USER ACCOUNTS

Certain KC Game applications may offer account registration, login functionality, or cloud-based user profiles.

Where an application allows users to create accounts, users may request deletion of their account and associated personal information.

For applicable games, we will provide an account deletion mechanism within the application and an accessible web-based method as required by relevant platform policies.

Users may also contact:

mochigames.coltd@gmail.com

Account deletion may permanently remove account profiles, associated gameplay records, cloud-saved progress, and other eligible account-related information.

Some information may be retained where required or permitted by applicable law.

Deleting an account may result in permanent loss of access to associated game features and data.

7. DELETING LOCAL GAME DATA

Users may remove locally stored application data through their device settings.

7.1. Android Devices

1. Open your device's Settings.
2. Select Apps or Applications.
3. Find and select the relevant KC Game application.
4. Open Storage or Storage & Cache.
5. Select Clear Storage or Clear Data, if available.
6. Alternatively, uninstall the application.

The names of these options may vary depending on the Android version and device manufacturer.

7.2. iOS Devices

1. Open Settings.
2. Select General.
3. Select iPhone Storage.
4. Choose the relevant KC Game application.
5. Select Delete App.

Deleting an application may remove locally stored gameplay progress and application preferences.

Important: Clearing local data or uninstalling an application does not automatically delete information previously transmitted to third-party service providers.

Users should submit a deletion request if they wish to request deletion of eligible remotely processed personal information.

8. DATA THAT MAY BE DELETED

Depending on the application, available identifiers, and applicable law, eligible data may include:

• Registered account information, where applicable.
• User profile information.
• Gameplay records associated with an identifiable account or device.
• Cloud-saved game progress under our control.
• Analytics information linked to identifiable users or application instances.
• Advertising and attribution information under our control.
• Device identifiers and associated technical records.
• Customer support communications containing personal information.
• Other personal information that can reasonably be linked to the requesting user.

Deletion may be performed through removal or anonymization where permitted by applicable law.

We cannot guarantee deletion of records that cannot reasonably be identified or linked to the requesting user.

9. THIRD-PARTY DATA DELETION

Some KC Game applications use third-party services to provide advertising, analytics, attribution, and technical functionality.

These may include:

9.1. Google AdMob

Google AdMob may process advertising identifiers, device information, and advertising interaction data.

Google Privacy Policy:

https://policies.google.com/privacy

9.2. Google Firebase

Firebase may process analytics events, app instance identifiers, crash reports, and other technical information depending on the products enabled.

Firebase Privacy Information:

https://firebase.google.com/support/privacy

9.3. AppsFlyer

AppsFlyer may process installation attribution, advertising identifiers, device information, and in-app event data.

AppsFlyer Privacy Policy:

https://www.appsflyer.com/legal/services-privacy-policy/

Where required and technically supported, KC Game will use relevant provider tools and procedures to request deletion of eligible information processed on our behalf.

Some third-party providers may independently control certain information and apply their own privacy rights procedures.

Users may also contact the relevant providers directly where appropriate.

10. DATA RETENTION AND EXCEPTIONS

We retain personal information only for as long as reasonably necessary for the purposes described in our Privacy Policy.

Following a verified deletion request, certain information may be retained where required or permitted for:

• Compliance with legal or regulatory obligations.
• Fraud prevention and security.
• Resolving legal disputes or claims.
• Maintaining necessary financial or transaction records.
• Enforcing applicable legal rights.
• Other lawful purposes recognized by applicable privacy laws.

Any retained information will be limited to what is reasonably necessary and protected using appropriate security measures.

Anonymous or aggregated information that cannot reasonably identify an individual may not be subject to individual deletion requests.

11. DATA DELETION PROCESSING TIME

We aim to acknowledge and process verified data deletion requests as promptly as reasonably possible.

Requests will be handled within the time limits required by applicable privacy laws.

Processing times may vary depending on:

• The nature and scope of the request.
• The information required for verification.
• The ability to identify relevant records.
• The systems and third-party providers involved.
• Applicable legal retention obligations.

Where required, we will inform users of delays, permitted extensions, or reasons why a request cannot be fully completed.

12. CHILDREN'S DATA DELETION

KC Game recognizes the importance of protecting children's personal information.

Parents or legal guardians may contact us to request review or deletion of personal information associated with a child.

Please send your request to:

mochigames.coltd@gmail.com

We may request reasonable information to verify parental or guardian authority.

We will handle verified requests in accordance with applicable children's privacy laws and platform requirements.

13. WITHDRAWING CONSENT AND ADVERTISING PREFERENCES

Users may have the right to withdraw consent for certain data processing activities, including personalized advertising or tracking.

Android

Users may manage advertising identifiers and available privacy preferences through their Android device settings.

iOS

Users may manage tracking permissions through:

Settings → Privacy & Security → Tracking

Withdrawing consent does not affect processing that was lawful before withdrawal.

Disabling personalized advertising does not necessarily prevent advertisements from appearing.

14. RELATIONSHIP WITH OUR PRIVACY POLICY

This User Data Deletion Policy should be read together with the KC Game Privacy Policy.

Our Privacy Policy explains how we collect, use, share, store, and protect personal information across our Services.

Privacy Policy:

https://kcgames.vn/privacy-policy

Where applicable, game-specific privacy notices may provide additional information about data processing and deletion procedures.

15. CHANGES TO THIS POLICY

We may update this User Data Deletion Policy to reflect changes in our Services, data practices, technologies, or applicable legal requirements.

When updates are made, we will revise the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice of material changes.

We encourage users to review this policy periodically.

16. CONTACT US

If you have questions about this User Data Deletion Policy or wish to submit a data deletion request, please contact us:

Developer / Publisher: KC Game
Covered Services: All mobile games and applications developed or published by KC Game
Platforms: Android, iOS, and other supported platforms
Email: mochigames.coltd@gmail.com
Website: https://kcgames.vn/
Email Subject: User Data Deletion Request – KC Game

We are committed to respecting user privacy and handling data deletion requests responsibly and in accordance with applicable law.

Thank you for using KC Game's games and services.